James is a Client Services Director.
He has worked in the legal sector for over 25 years and has spent the last 15 or so years in operational and leadership roles focused on driving efficiency. He leads large teams to align people, processes, and technology to drive better customer outcomes, higher team engagement and improved shareholder value.
James is responsible for Integrar, the trading division of Knights plc which specialises in the home moving and remortgage legal needs of consumers, estate agents, lenders, and other organisations on a national basis. It is one of the leading providers of conveyancing services to UK lenders and is consistently in the top tier of firms for volume, a position upon which he will be building.
He manages the team of over 150 dedicated lawyers and staff, ensuring they are trained to a high standard, with the right people working in the right place.
Speed, efficiency, and effective customer communications are essential in ensuring high levels of customer service in conveyancing and remortgages, and Integrar already benefits from an award-winning technology platform. James will be driving this forward through a programme of continuous improvement, process reengineering and further digitisation.