Bio
Zoe is a Regulatory Senior Associate.
Zoe specialises in advising on complex regulatory, compliance and investigation matters, with particular experience in health and social care, education, real estate, environmental services, waste management, construction and infrastructure.
Her work includes managing regulator engagement, responding to enforcement action, conducting internal investigations, handling inquests and judicial review proceedings, and advising on governance, information rights and public law issues.
She regularly supports owner-managed businesses, SMEs, national operators, care home groups, healthcare providers, educational institutions, property developers, housing providers, landowners and regulated professionals facing issues where regulatory scrutiny, reputational risk and commercial pressures intersect – providing practical advice that protects their operations and reputation.
Examples of Zoe’s work include:
- Advising and representing care home operators on CQC inspections, enforcement action, registration issues and safeguarding investigations, including a successful appeal against a decision to cancel a provider’s registration.
- Successfully representing a business in a CQC investigation into whether it had committed the criminal offence of carrying on a regulated activity without registration under Section 10 of the Health and Social Care Act 2008.
- Advising a care home provider following CQC inspections, enforcement action and safeguarding concerns, including challenging a local authority’s decision to place the service in ‘red status’, which was subsequently revoked following representations made on the provider’s behalf.
- Conducting an independent internal investigation for an education provider in response to complaints received from an ex-pupil, assessing potential regulatory exposure and preparing the client for possible external scrutiny.
- Advising landowners and developers on environmental and regulatory liabilities associated with former mining assets, including decommissioning and ongoing landowner responsibilities.
- Representing a care home in respect of a Notice of Decision to impose onerous and disproportionate conditions on a registration – successfully negotiating with the regulator for the removal of conditions.
- Representing healthcare professionals in investigations by NHS England, the General Medical Council and the Health and Care Professions Council.
- Carrying out due diligence on a large care company group with more than 60 services, producing a red flag report and advising on risk.