Victoria is a Partner in the Residential Property team.

Victoria undertakes transactions on behalf of banks and building societies, regional institutional lenders, national and regional estate agents, and brokers.

Victoria is also responsible for Integrar, a trading style of Knights that specialises in the remortgage services of consumers, estate agents, lenders, and other organisations on a national basis. It is one of the leading providers of remortgaging services to UK lenders and is consistently in the top tier of providers for volume, a position upon which we will be building.

She manages the team of over 150 dedicated colleagues, ensuring they are trained to a high standard, with the right people working in the right place.

Speed, efficiency, and effective customer communications are essential in ensuring high levels of customer service in conveyancing and remortgages, and Integrar already benefits from an award-winning technology platform. Victoria will be driving this forward through a programme of continuous improvement, process reengineering and further digitisation.

Victoria’s focus is on efficient case management, using technology to speed up transaction times and create efficiencies in the conveyancing process, improving ease of communication between lenders, clients, and their lawyers, on the progress of transactions.

Victoria plays an active role in developing the strategy, technical and compliance elements of legal processing software, for example working with lenders, the Land Registry and the UK Government to improve the transaction process through digital signing of mortgage deeds for remortgaging.

Recent examples of how Victoria has supported clients include:

  • improving efficiency, mitigating risk of human error and potential fraud for lenders by developing dynamic property transaction software that allows customers to key-in information online avoiding re-entry of information by conveyancing staff, and enabling rapid cross-checking and data transfer;
  • improving transaction technology for lenders in order to scale up capacity rapidly with evolving demand, seasonally or in response to events; and
  • facilitating transactions for purchasers and sellers by creating conformity across the property industry in England and Wales through the introduction of standardised property managing forms for property managers to complete.